Amazing Customer Experience Seminar

HOW TO DEVELOP AND DELIVER AN AMAZING CUSTOMER EXPERIENCE?

In this masterclass, Adrian Swinscoe will explore some of the common challenges and pitfalls businesses face when it comes to delivering a connected and omnichannel experience, what organizations can do to surmount them, how they should approach these challenges as they look to grow and what they should be focusing on to help them develop and deliver the market leading customer experience that they desire.

Adrian Swinscoe is a best-selling author, Forbes contributor and aspirant CX Punk. He has been growing and helping develop customer-focused large and small businesses for 20 years. His clients have included TUI, The Borough of Croydon, NowTV, ITV, KFC, Pega, Philips, Cancer Research UK, 1800Contacts, Talk Talk, Gazprom Energy, CIMA, Bibby Financial Services, the Crown Commercial Service, Olympus, Harper Collins, Microsoft, Pearson, Consumers International and Costa Coffee amongst others.

This masterclass will brief attendees on the key issues, share a number of market leading case studies, provide an overview of the key challenges and success factors, take them through a set of tools that participants can use to address and assess their own organizational challenges as well as the space to explore potential solutions.