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Jazeera, first airline to introduce self-check-in service

Jazeera Airways is the first airline in Kuwait to offer a self-check-in service, by introducing state-of-the-art kiosks that enable travellers to check-in, select their seat and print boarding passes independently.

The service was launched yesterday at the Kuwait International Airport, involving participation of the President of Kuwait’s Directorate General for Civil Aviation (DGCA), Fawaz Al Farah, who unveiled the new service, was himself the first person to officially use the kiosks by checking-in himself, and printing his boarding pass.

Congratulating Jazeera Airways on launch of its new service, he said that the event will surely help improve travel experience at Kuwait International Airport.

The new service is the latest in a series of technology enhancement introduced by the airline. Over the past six months, the airline introduced a web check-in service on the website jazeeraairways.com, an iPhone booking app, and an android booking app. The apps are available for free in their respective app stores.

Travellers using this new service can bypass all conventional ‘assisted-check-in’ procedures, avoiding long check-in queues, thereby brining in their check-in time down to as little as two minutes.

The self-check-in kiosks are located ahead of the immigration entrance. The passengers will have to enter their reservation number, credit card or passport number to check-in. Thereafter, travellers without baggage can proceed directly to passport control, while those with baggage may proceed to any dedicated 'baggage drop-off' in Zone 3 to get their baggage tags, prior to proceeding to passport control.

Jazeera Airways operates a two-class cabin, a Business Class and an Economy Class. The Business Class offers a separate cabin for passengers, exclusive check-in counters, business lounge access at airports, in-flight la carte menu and 60kg in free baggage allowance.

The airline’s Economy Class offers travellers free baggage allowance of 40kgs, free on-board meals with changing menu every month, and year-round value fares.

Jazeera Airways is an IATA-member airline and operates one of the youngest Airbus A320 fleet across the MENA.

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